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Awaab's Law

Awaab's Law compliance software for social landlords

Awaab's Law puts fixed timescales on investigating and fixing damp, mould and other hazards in social homes in England. Compliance is a record problem: the landlord has to show when it became aware, what it found, what it told the resident and when the work was done.

The timescales a landlord has to evidence

For significant hazards the clock starts when the landlord becomes aware, and for emergency hazards it is 24 hours. These are the figures that the compliance record has to be able to show.

  • Emergency hazard: investigate and make safe within 24 hours of becoming aware
  • Significant hazard: investigate within 10 working days of becoming aware
  • Written summary: to the resident within 3 working days of the investigation concluding
  • Safety work: within 5 working days of the investigation concluding, where a significant hazard is found

What the record has to hold

A repair log shows that work happened. An Awaab's Law record has to show more: the date and time awareness began, who investigated and what they found, the hazard classification, the written summary and its date, and each remedial step through to completion.

If that is spread across a housing management system, a contractor's email and a spreadsheet, the dates are the first thing to go missing, and they are the dates the law turns on.

How Kaarr handles it

  • Resident reports logged against the property, with the countdown running from the moment of awareness
  • Hazards classified under the HHSRS, with Category 1 hazards tracked to completion against the legal clock
  • Inspection findings captured on site, with photographs, readings and room-by-room notes, and a branded report issued when the visit ends
  • Remedial work tracked to a closed record, so the file shows what was found and what was done

What is coming next

Phase 2 of Awaab's Law is due on 30 November 2026 and widens the hazards covered. Read the detail in Awaab's Law phase 2, and see where it sits among the other dates on the 2026 and 2027 compliance calendar.

Common questions

What is Awaab's Law?

A set of legal requirements, introduced through the Social Housing (Regulation) Act 2023, that require social landlords in England to investigate and fix reported hazards within fixed timescales. It is named after Awaab Ishak, who died in 2020 from a condition caused by mould in his family's home.

What are the Awaab's Law timescales?

Emergency hazards: investigate and make safe within 24 hours. Significant hazards: investigate within 10 working days of becoming aware, give the resident a written summary within 3 working days of the investigation concluding, and complete safety work within 5 working days of it concluding.

Who has to comply with Awaab's Law?

Social landlords in England, including local authorities and housing associations. The Renters' Rights Act extends equivalent requirements to private landlords.

What evidence does a landlord need to show it complied?

The date the landlord became aware, the investigation and its findings, the written summary and the date it was sent, the safety work and the date it was completed.

Emergency hazards
24 hours

Investigate and make safe within 24 hours of becoming aware. Significant hazards: 10 working days to investigate.

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